Aleksey Gurtovoy <agurtovoy@meta-comm.com> writes:
David Abrahams writes:
It isn't referenced on the home page.
Sure it is. "Request Support" in the left-hand column. It probably could be more prominent, and more routes to the tracker should be better emphasized, e.g. through the "Report Bugs" and "Suggest Features" links. Those two pages tend to discourage using the tracker, but now that tracker entries get automatically sent to the lists, I'd say we should explicitly encourage it and discourage sending these reports to the lists.
I disagree. The fact that they are sent to the list doesn't mean that the submitter follows the list, which in its turn means that if you want to make sure that they see your reply, you and anybody else who might have something to say should reply on the tracker itself,
Right.
which is a pain
Only a slight one. You get a link to click through. It's much less painful than what the submitter had to go through to set up the tracker item initially.
and greatly reduces chances of the submitter getting a reply, in particular because people who are not library maintainers but are on the list and might have something to say most definitely won't go to the tracker to do that.
Well, there's always the chance of changing the culture to encourage people to do so. -- Dave Abrahams Boost Consulting www.boost-consulting.com